{"id":"scan_7023289e2167","source_url":"https://www.zoom.com/en/trust/terms/?verify=2","doc_type":"terms_of_service","fetched_at":"2026-10-13T02:50:40.847890Z","word_count":13963,"language":"en","risk_score":100,"risk_level":"critical","verdict":"pass","summary":"You cannot share your account or login credentials with others without prior written approval from Zoom. Automated access to the services is prohibited unless explicitly allowed by Zoom. You cannot use the services in violation of guidelines, including using bots or automated access.","clauses":[{"id":"c_001","category":"account_delegation","title":"Prohibition on sharing account rights","summary":"You cannot share your account or login credentials with others without prior written approval from Zoom.","severity":"high","quote":"You may not share an account, Host rights, or any other user rights with any other individual, unless otherwise expressly pre-approved by Zoom in writing. You may not share any login credentials or passwords regarding the foregoing with any other individual.","section":"1.1"},{"id":"c_002","category":"bot_automation_ban","title":"Prohibition on automated access","summary":"Automated access to the services is prohibited unless explicitly allowed by Zoom.","severity":"high","quote":"You acknowledge that sharing of any such rights is strictly prohibited.","section":"1.2"},{"id":"c_003","category":"bot_automation_ban","title":"Prohibited uses of the service","summary":"You cannot use the services in violation of guidelines, including using bots or automated access.","severity":"high","quote":"you will not, and will not permit any End Users to, directly or indirectly: (i) use the Services or Software in violation of our Acceptable Use Guidelines...","section":"8. PROHIBITED USES"},{"id":"c_004","category":"data_training_use","title":"No AI training on your content","summary":"Zoom does not use your communications to train AI models.","severity":"high","quote":"Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Zoom or third-party artificial intelligence models.","section":"10.2"},{"id":"c_005","category":"data_retention_deletion","title":"Zoom can delete your content","summary":"Zoom may delete your content without notice if it violates the agreement or laws.","severity":"medium","quote":"Zoom may delete any Customer Content, at any time without notice to you if Zoom becomes aware that it violates any provision of this Agreement or any applicable Laws.","section":"10.4"},{"id":"c_006","category":"unilateral_price_change","title":"Zoom can change prices at will","summary":"Zoom can change service prices at any time with prior notice.","severity":"high","quote":"Zoom may change prices for the Services at any time, in its sole discretion.","section":"12.3"},{"id":"c_007","category":"termination_at_will","title":"Vendor can terminate for nonpayment","summary":"Zoom may terminate or suspend services immediately if payment is not received within five days of the due date.","severity":"high","quote":"if any failure to pay Charges continues for five (5) calendar days following the due date, Zoom may terminate, suspend, or disconnect your Services immediately and without prior notice.","section":"12.7"},{"id":"c_008","category":"auto_renewal","title":"Automatic renewal of subscription terms","summary":"Your subscription renews automatically unless you provide notice to terminate or modify it at least 30 days in advance.","severity":"high","quote":"Unless your Order Form expressly states otherwise or applicable Law prohibits automatic renewal, each Renewal Term for the Services will begin automatically at the end of the then-current Initial Subscription Term or Renewal Term, as the case may be, unless either party provides written notice of termination or modification of the Services provided under such Order Form (i) at least thirty (30) calendar days prior to the commencement of the next Renewal Term, or (ii) within the notice period required by applicable Law.","section":"14.1"},{"id":"c_009","category":"termination_at_will","title":"Vendor can terminate at will","summary":"Zoom can terminate the agreement for any reason with thirty days' notice.","severity":"high","quote":"Additionally, Zoom may terminate this Agreement, for any reason or no reason, upon thirty (30) business days’ advance notice.","section":"14.3"},{"id":"c_010","category":"account_suspension","title":"Account suspension rights","summary":"Zoom can suspend your access immediately if you fail to comply with the agreement.","severity":"high","quote":"if you fail to comply with any provision of this Agreement or any referenced policies, guides, notices, or statements, Zoom may (i) immediately suspend your access to the Services, or (ii) terminate this Agreement, effective immediately.","section":"14.3"},{"id":"c_011","category":"unilateral_modification","title":"Vendor can modify terms unilaterally","summary":"Zoom can change the terms of the agreement at any time, and continued use implies acceptance.","severity":"high","quote":"If you continue to use the Services after the effective date of the Changes, then you agree to the revised terms and conditions.","section":"15.1"},{"id":"c_012","category":"indemnification","title":"Indemnification obligations","summary":"You must defend and compensate Zoom for claims arising from your use of the services.","severity":"high","quote":"you agree to indemnify, defend, and hold Zoom and its affiliates and each of our licensors and suppliers (“Indemnified Parties”) harmless, including any officers, directors, employees, shareholders, members, consultants, and agents of the Indemnified Parties, from any third party allegation, claim, proceeding, liability, damage, or cost (including reasonable attorneys’ fees) arising out of or related to (i) your or your End User’s use of the Services or Software, (ii) your or your End User’s breach of this Agreement or violation of applicable Law, (iii) your or your End User’s infringement or violation of any Proprietary Rights or other right of any person or entity, (iv) your relationship with your End User or any dispute between you and your End User, or (v) a personal injury or property damage to a third party relating to your or your End User’s acts or omissions.","section":"25"},{"id":"c_013","category":"binding_arbitration","title":"Binding arbitration and class action waiver","summary":"You agree to resolve disputes with Zoom through binding arbitration and waive the right to participate in class actions.","severity":"high","quote":"You agree to resolve certain disputes with Zoom through binding arbitration (“Arbitration Agreement”). Arbitration means that an arbitrator, and not a judge or a jury, will decide the dispute. The parties expressly waive the right to bring or participate in any kind of class, collective, or mass action, private attorney general action, or any other representative action.","section":"27"},{"id":"c_014","category":"binding_arbitration","title":"Binding arbitration agreement","summary":"You must resolve disputes with Zoom through binding arbitration instead of court.","severity":"high","quote":"You agree to resolve certain disputes with Zoom through binding arbitration.","section":"27"},{"id":"c_015","category":"class_action_waiver","title":"Class action waiver","summary":"You waive the right to participate in class-action lawsuits against Zoom.","severity":"high","quote":"The parties expressly waive the right to bring or participate in any kind of class, collective, or mass action.","section":"27"},{"id":"c_016","category":"binding_arbitration","title":"Binding arbitration agreement","summary":"You and Zoom agree to resolve all disputes through arbitration instead of court.","severity":"high","quote":"You and Zoom hereby waive any constitutional and statutory rights to sue in court and have a trial in front of a judge or a jury.","section":"27.5"},{"id":"c_017","category":"class_action_waiver","title":"Class action waiver","summary":"You waive the right to bring claims against Zoom on a class or mass action basis.","severity":"high","quote":"You and Zoom agree that, except as specified in Section 27.7 below, each of us may bring claims against the other only on an individual basis and not on a class, collective, representative, or mass action basis.","section":"27.6"}],"agent_friendliness":"hostile","agent_friendliness_notes":["Automated access prohibited: Automated access to the services is prohibited unless explicitly allowed by Zoom."],"dealbreakers":[],"recommended_actions":[],"meta":{"truncated":true,"cached":false,"fetched":true,"content_hash":"b82d958d03d9cf5c5f391a81e89c9fd37e18a97fedaded25da8c30890bb7fa2a","overage":false,"paid_via":null,"quotes_dropped":0},"disclaimer":"Fineprint provides automated informational analysis only. It is not legal advice, and Fineprint is not a law firm. Verify material findings against the quoted source text and consult a licensed attorney before acting."}